The consolidator approach radically changes that game.
That method takes a long time and delivers a slowly evolving customer experience. In the past, software companies would build their network while simultaneously trying to build out functionality. They’ll quickly create their network next – a network whose constituents are already familiar due to their non-work consumer purchases.
Why shouldn’t a worker be able to ask Alexa for more binder clips and have them delivered to their cubicle in 48 hours or less? The consolidators are creating/extending infrastructure to provide a great buyer/supplier experience from the outset. Now, major business-to-consumer networks are extending their solutions, adding consumer grade mobile buying experiences and more to get into businesses. Possessing a large buyer/supplier network used to be a big thing. It was interesting to see that others (besides my own firm) are now buying business supplies via Amazon Business. Major consolidators are here and changing the business procurement landscape.Here are some of the macro changes afoot that I noticed at the recent SAP Ariba Live event: Interestingly, the space is starting to morph due to the influx of new competitors, a new sense of social responsibility, digital transformation challenges and powerful new technologies. Validating a new supplier’s bona fides is still a challenge. Businesses are still trying to get rogue spending under control. Some aspects of procurement and supplier management don’t change.
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